The Three E’s of Patient Communication: Empathy, Education, and Engagement to Improve Outcomes

This program discusses a variety of evidence-based ideas surrounding best practices for communicating with patients who have chronic pain. These ideas include the physician as an intervention with the use of empathy in the patient encounter, patient education, and the role that understanding the cause of pain can have on improving outcomes, motivational interviewing, improving patient self-efficacy and empowerment to guide their own treatment.  The program is a combination of didactic material presentation, case-based discussion, and small group exercises to generate audience engagement. 

Faculty: Jill Schneiderhan, MD, ABIHM; and Russell Lemmon, DO

Target Audience

This .5-hour CE activity is designed for all clinicians who treat chronic pain. 

Learning Objectives

Upon completion of this activity, participants should be better able to:

  1. Discuss the role of empathy and compassion in the patient encounter with an emphasis on using these techniques regardless of what treatment strategy is being chosen or offered
  2. Describe the role patient education can play and how being able to communicate the pathophysiology of patient’s pain condition can decrease anxiety and improve outcomes
  3. Illustrate the role that motivational interviewing can play in the encounter around chronic pain and why the use of it can improve self-efficacy

Policy on Privacy and Confidentiality
AIPM does not share your personal information provided to this site with any third party, except where required by CE governing bodies for verification of CE activities. Your email address will only be used to contact you in relation to your activities on the website.

The information provided in this activity is for continuing education purposes only and is not meant to subsitute for the independent medical judgement of a health care provider relative to diagnostic and treatment options of a specific patient's medical condition.

Presentations used with permission. Copyright © Academy of Integrative Pain Management 2018

For questions regarding CME for this activity, you may reach the department of education at the Academy of Integrative Pain Management at


Course summary
Available credit: 
  • 0.50 ACPE
  • 0.50 AMA PRA Category 1 Credit(s)™
  • 0.50 ANCC
  • 0.50 Document of Attendance
Course opens: 
Course expires: 

Jill Schneiderhan, MD, ABIHM, is a clinical lecturer for the department of family medicine at the University of Michigan. She is board certified in family medicine and integrative and holistic medicine. Her educational endeavors are focused around the treatment of chronic pain in primary care, emphasizing non-pharmacological strategies and communicating with patients with chronic pain.

Russell Lemmon, DO, is a faculty member with the family medicine residency program for the University of Wisconsin School of Medicine and Public Health. He is board certified in family medicine and completed an integrative medicine fellowship at the University of Wisconsin. His scholarly work has focused on using integrative therapies to treat chronic pain. He served as a subject matter expert for pain with the VA Health System’s Whole Health Project, and co-directs a course for the VA titled “Whole Health for Pain and Suffering."

Disclosure of Conflict of Interest

All individuals in a position to control the content who had relevant financial relationships are listed below. If their name is not listed below, they disclosed that they had no relevant financial relatioships.

Dr. Schneiderhan reports that she has nothing to disclose.

Dr. Lemmon reports that he has nothing to disclose

Acknowledgement of Commercial Support
No commercial support was received for this educational activity.


Method of Learner Participation: Each learner will listen to each audio self-directed module while following along with the visual slides. Upon completion, each learner will answer evaluation questions to receive their certificate.

Satisfactory Completion: Learners must complete an evaluation to receive a certificate of completion. Your chosen sessions/videos must be viewed in their entirety.

Bibliographic Sources: Bibliographic sources can be found on the program slides.

The Academy of Integrative Pain Management is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The Academy of Integrative Pain Management designates this live activity for a maximum of .5 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
The American Osteopathic Association accepts ACCME accredited programs for Category 2-A CME credit.

Nurses and Pharmacists
In support of improving patient care, this activity has been planned and implemented by Amedco, LLC and the Academy of Integrative Pain Management. Amedco, LLC is jointly accredited by the American Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Amedco designates this enduring material activity for a maximum of .5 contact hour for nurses and .5 knowldege-based contact hour for pharmacists. Learners should claim only the credit commensurate with the extrent of their participation in the activity. PHARMACIST NOTE: The only offiical Statement of Credit is the one you pull from CPE Monitor. 

Nurse Practitioners
The American Association of Nurse Practitioners (AANP) recognizes the Accreditation Council for Continuing Medical Education (ACCME) and the American Nurses Credentialing Center (ANCC) as approved accreditors and allow reciprocity for AANPCP continuing education credit.

Available Credit

  • 0.50 ACPE
  • 0.50 AMA PRA Category 1 Credit(s)™
  • 0.50 ANCC
  • 0.50 Document of Attendance

Accreditation Period

Course opens: 
Course expires: 


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